All services can be paid for via PayPal, our accepted method for secure and straightforward transactions. Detailed payment instructions will be provided once your service requirements are finalized.
Submit your questions through our contact form on the website or directly via email. Please provide as much detail as possible to ensure that we can offer the most accurate and helpful advice.
Yes, you may include multiple questions in a single inquiry. Depending on the complexity, we may suggest splitting them into separate consultations to ensure thorough attention to each.
Absolutely! We offer ongoing support options for continuous assistance. Depending on your needs, regular check-ins and updates can be arranged to help you navigate your life in Japan smoothly.
While our services are primarily online, in-person assistance can be arranged for specific needs. This is subject to availability and additional costs, depending on the location and scope of assistance required.
To begin using our services, contact us through our website. We recommend starting with our Free Initial Inquiry to assess your needs and how we can best assist you.
We offer a range of services to help expatriates navigate life in Japan, including Personalized Consultation, Housing Assistance, Cultural Integration, Employment Assistance, and more.
Our initial inquiry is free of charge. Subsequent services start at $10 USD, with detailed pricing discussed after your initial assessment.
All our prices are listed in US dollars (USD).
Due to the customized nature of our services, we do not offer refunds once consultations or other services have commenced.
We aim to respond to initial inquiries within 24 hours. Response times for ongoing services may vary but are typically within 1-2 business days.
Your privacy is paramount. We adhere to strict data protection policies, ensuring your information is handled securely and is accessed only by authorized personnel.
We specialize in services for expatriates in Japan, offering advice from professionals with deep local knowledge. Our personalized approach ensures targeted support for each client.
Feedback can be provided directly via email, allowing us to continuously improve and tailor our services to better meet your needs.
We aim for complete client satisfaction. If you're not satisfied, please discuss your concerns with us so we can adjust our approach and resolve any issues.
Our primary consultation languages are English and Japanese. Services in other languages may be available depending on resource availability. Please inquire if needed.
For urgent support, please mark your inquiry as urgent when submitting your question. We recognize that some situations require immediate attention and we strive to accommodate these needs efficiently. To maintain the highest quality of service and ensure prompt response, urgent requests incur a 100% additional fee over our standard rates. This fee helps manage the demand for urgent services and ensures that resources are appropriately allocated to meet your urgent needs quickly without compromising the quality of our service.
Please select the 'Urgent' option in our contact form or mention the urgency in the subject line of your email. We prioritize these inquiries to ensure you receive the fastest possible assistance.